Effective date: 31 March 2026 | Last updated: 31 March 2026
1. Data Controller
Fairfords Logistics Ltd ("Fairfords", "we", "us", "our") is the data controller responsible for your personal data. We are registered in England and Wales under company number 14548921.
2. What Data We Collect
We may collect and process the following categories of personal data:
2.1 Information you provide directly
- Contact information — name, email address, phone number, company name
- Enquiry details — the content of messages you send via our contact form or email
- Business information — shipping requirements, trade routes, and service preferences
2.2 Information collected automatically
- Technical data — IP address, browser type and version, operating system, time zone
- Usage data — pages visited, time spent on pages, referring website, navigation paths
- Cookie data — see our Cookie Policy for full details
3. How We Use Your Data
We process your personal data for the following purposes and legal bases:
- To respond to your enquiries (legal basis: legitimate interest / pre-contractual steps)
- To provide logistics services (legal basis: performance of a contract)
- To improve our website and services (legal basis: legitimate interest)
- To comply with legal obligations (legal basis: legal obligation)
- To send service communications (legal basis: legitimate interest)
We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
4. Who We Share Your Data With
We may share your personal data with:
- Group companies — Fairfords Logistics USA LLC, Telidian Global Services Ltd (our parent company), and Vexidus Corporation (technology provider), where necessary for service delivery
- Service providers — web hosting, email delivery, and analytics providers who process data on our behalf under written agreements
- Legal and regulatory bodies — where required by law, regulation, or legal proceedings
5. International Transfers
Your data may be transferred to and processed in countries outside the United Kingdom, including the United States (Fairfords Logistics USA LLC). Where we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office
- Transfers to countries with an adequacy decision from the UK Secretary of State
6. How Long We Keep Your Data
- Contact form enquiries: 24 months from last contact, then deleted
- Client records: Duration of the business relationship plus 6 years (legal/tax retention)
- Website analytics data: 26 months, then automatically deleted
- Cookie consent records: 12 months, then consent is re-requested
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at privacy@fairfords.net. We will respond within one calendar month.
8. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), access controls, and regular security reviews.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal data.
11. Children
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.